You may return most new, unopened items within 30 days of delivery for a full refund. We ask that you contact us first so we are aware of your return and you have 30 days from receiving the order with in which to request a return.
If the shipping was free on an item your ordered you will be responsible for shipping costs to return. We recommend getting tracking numbers & insurance so that if the package gets lost before it arrives to us ...then you have recourse to get damages from the shipper. Because we won't be able to refund your order if the order does not get back to us.
If you paid for the shipping then we will offer you a shipping label to return to us.
INTERNATIONAL ORDERS - Please contact us before returning any order as it will be your responsibility to pay for all return shipments.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. There is no free international shipping at this point. If you happen to place an order and choose a free shipping option we will place your order on hold and email you pricing on shipping options. We will keep your order on hold until you decide which shipping option you prefer.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. We will do our best to update you as shipping costs to international destinations change on a regular basis. We will contact you for your approval before we finalize your transaction.
Please be aware you will be responsible for any import tariffs your country my charge.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This general time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Typically the refund is based on when the return lands in our hands so that we can inspect the order and then process the return.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.